ELDER CARE GUIDES

LEAD CARE MANAGER

Elder Care Guides is seeking a Lead Care Manager to join our team of geriatric care management professionals. This position will be full-time, temporary from April 2012 - September 2012, with the possibility of continuing on a full-time or part-time basis. We are seeking an experienced clinician who will assume responsibility for assessments, care coordination, care planning, and related care management activities for an assigned group of clients. The Lead Care Manager will also provide clinical supervision for other care management staff. The Lead Care Manager will ensure the quality and appropriateness of services for our clients, acting consistently with the Elder Care Guides mission of creating a sense of purpose for all clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

Assessment

1. Interviews clients and families about current care situation, sets goals, and gathers appropriate information related to the client from a variety of sources such as family members, insurance companies, financial planners, attorneys, or other significant sources.
2. Obtains and documents information utilizing approved procedures and forms.
3. Identifies high risk factors, barriers to goals, and strengths that will assist client in achieving goals.
4. Assesses for abuse and/or neglect and takes action to assist client, including through reporting to APS.

Care Planning

1. Develops a comprehensive care management plan that addresses all pertinent needs of the client.
2. Makes recommendations regarding appropriate level of care and provides an estimate of associated care costs, presenting multiple scenarios when necessary.
3. Identifies private and community resources and incorporates them into the plan of care.

Care Management

1. Arranges, directs, and monitors services as they are provided to the client.
2. Communicates the client’s plan of care with the care team members, being aware of client needs and changes in condition.
3. Provides frequent, timely reviews of the care plan with the client and family as necessary, and re-evaluates and modifies the plan based on client outcome.
4. Serves as the client advocate, assessing and assuring quality care is given, follows up with client and family on satisfaction with services.
5. Assures quality of services provided to client based on the plan of care by reviewing daily logs and making home visits.
6.  Ensures accurate clinical documentation and appropriate client billing, and submits billing statements as appropriate in a timely manner.
7. Participates in on-call schedule per Elder Care Guides protocol.
8. Provides placement consultations for clients and family members, providing referrals to the most appropriate and cost-effective location(s) for continued care as necessary.
9. Preserves human dignity and confidentiality of client at all times.

Clinical Supervision

1. Provides clinical supervision for care manager staff, through individual and group supervision formats.

Sales and Marketing

1. Identifies potential customers and referral sources, and demonstrates skill and knowledge in describing Elder Care Guides’ services.
2. Tracks and follows up on leads from other professionals and referral sources, and assists in converting leads into new customers.
3. Participates in outside marketing activities, demonstrates leadership within the local care management industry, and maintains membership in professional Care Management organizations.
4. Assists in development of the Elder Care Guides brand identity and markets Elder Care Guides to the referral base.

REQUIREMENTS:

1. Minimum qualification of Master’s degree in social work (LCSW preferred) or RN degree, or comparable education in a related field
2. Five to ten years of clinical and/or case management experience with the senior population
3. Minimum of two years of experience supervising clinical/professional staff
4. Meets criteria for one of the four NAPGCM approved certifications, or is willing to work toward certification
5. Working knowledge of the provision of health care in a variety of settings.  Knowledge of community resources, insurance and care delivery systems
6. Proficiency in the use of: PC and/or laptop computers, cell phone, MS Office Suite, the Internet
7. Able to work independently, organize travel efficiently, and report mileage and billable hours accurately
8. Active California driver’s license and clean driving record